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If your team already lives in Zoho, the calendar integration keeps everything where it is. Bookings land on Zoho Calendar, events link to the matching Zoho CRM contact, and Zoho Meeting conference links generate automatically when configured. The agent reads real availability before offering a time, so it never books over an existing event.

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What changes

  • Live availability. The agent reads free or busy on Zoho Calendar before offering a slot.
  • Bookings written directly. Events appear with caller name, conversation summary, and a link to the transcript.
  • CRM linkage. Events tie to the matching Zoho CRM contact so the rep sees the booking and the history side by side.
  • Zoho Meeting links. Optional video links generate alongside the booking when conferencing is configured.

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Setup

1

Open the integrations panel

Inside the app: Settings → Integrations → Calendar.
2

Select Zoho Calendar

Click “Connect Zoho Calendar.”
3

Authorize access

Sign in to your Zoho account and approve the requested scopes.
4

Choose the calendar

Pick the Zoho Calendar bookings should land on.
5

Set availability

Configure booking hours and buffer time. The agent will respect them.

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What gets created on a booking

  • Title. “Appointment with [Customer Name]” or your configured template.
  • Description. Service requested, AI-written summary, link to the transcript.
  • Location. Business address, “Phone call,” or a Zoho Meeting link when configured.
  • Attendees. Customer email when provided, plus the assigned rep.

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Zoho suite tie-ins

  • Zoho CRM. Events link to matching contacts so the booking shows up in the contact timeline.
  • Zoho Bookings. Coexists with any booking pages you already run, no duplicate slots.
  • Zoho Meeting. Video links generate alongside the booking when conferencing is enabled.

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Troubleshooting

Disconnect and reconnect from Settings → Integrations → Zoho Calendar.
Confirm the calendar is active and not archived in Zoho.

Connect Zoho Calendar

Two-minute setup. The next booked call lands on your Zoho Calendar.