Two options
Get a new number
Instant setupGet a dedicated RevDesk number with your preferred area code. Live immediately.Best for: Testing, new businesses, separate AI line
Forward existing number
Keep your numberForward calls from your current business line to RevDesk. Customers call the same number.Best for: Established businesses, keeping existing number
Option A: Get a new RevDesk number
How it works
- Choose your area code
- Pick from available numbers
- Done. Number is live immediately
Choosing an area code
Pick an area code that makes sense for your business:- Local area code. Customers see a familiar number
- Toll-free (800/888). Professional, nationwide feel
- Specific market. Target a particular geographic area
Pricing
- Local numbers: $3/month per number
- Toll-free numbers: $5/month per number
Option B: Forward your existing number
How it works
Keep your current business phone number. Forward calls to your RevDesk number when you want AI to answer.Forwarding options
- Always forward
- Forward when busy
- Forward when unanswered
- Scheduled forwarding
All calls go to AI. You never ring.Best for: Full AI takeover, after-hours coverage
Setting up forwarding by carrier
AT&T
AT&T
- Dial
*21*followed by your RevDesk number, then# - Example:
*21*555-123-4567# - Press Call
- To disable: Dial
#21#
Verizon
Verizon
- Dial
*72 - Enter your RevDesk number
- Press Call and wait for confirmation
- To disable: Dial
*73
T-Mobile
T-Mobile
- Dial
**21*followed by your RevDesk number, then# - Example:
**21*555-123-4567# - Press Call
- To disable: Dial
##21#
Business landline
Business landline
Contact your phone provider to set up call forwarding. Most business lines support forwarding to any number.
VoIP (RingCentral, Vonage, etc.)
VoIP (RingCentral, Vonage, etc.)
Log into your VoIP dashboard and set up forwarding rules. Most VoIP providers have flexible forwarding options.
Option C: Port your number
Want RevDesk to fully own your existing number? You can port it over.How porting works
- Submit a port request with your current carrier info
- We handle the transfer (usually 1-2 weeks)
- Your number now lives on RevDesk
- All calls come directly to AI
When to port
Port if you want to:- Eliminate your current phone bill
- Have full control in RevDesk
- Stop managing forwarding
When not to port
Keep forwarding if you:- Want to keep your current carrier
- Need to receive calls on a physical phone sometimes
- Are still testing RevDesk
Multiple phone numbers
Some businesses need multiple numbers:| Use case | Setup |
|---|---|
| Different departments | Sales line → AI qualifies leads Support line → AI handles common questions |
| Different locations | Each location has its own local number |
| Marketing campaigns | Track which ads drive calls |
| Languages | Spanish line → Spanish-speaking AI |
| Outbound capacity | More numbers = more calls per day |
Outbound call capacity
If you’re running outbound campaigns, two things control your throughput: the number of phone numbers you own (each one is capped at 75 outbound calls per day to protect carrier reputation) and the number of dedicated concurrent lines you have (each runs one call at a time at $25/mo). Local area codes get materially higher answer rates than toll-free numbers, so most outbound campaigns are best run from a pool of local numbers.Call capacity planning
Full capacity math, budget-vs-goal tables, and recommended starter setups.
Branded caller ID
Without registration, outbound calls show as a 10-digit number, or worse, get labeled “Spam Likely”. With Branded Calling, the receiving phone shows your business name. Answer rates rise materially as a result.| Before registration | After registration |
|---|---|
(555) 123-4567 or Spam Likely | Smith HVAC |
What it does
- Displays your business name on the receiving handset across the major US carriers.
- Improves answer rates. Most operators see a meaningful lift once registration is live.
- Reduces spam flagging by giving carriers a verified identity to associate with your numbers.
- Includes STIR/SHAKEN attestation so your calls are cryptographically signed as legitimate.
Registration process
Submit to carriers
RevDesk submits to AT&T, Verizon, T-Mobile, US Cellular, and most regional carriers.
What displays
| Option | Example |
|---|---|
| Business name | ”Smith HVAC” |
| Business + location | ”Smith HVAC Dallas” |
| Business + department | ”Smith HVAC Sales” |
Pricing
| Plan | Brand registration |
|---|---|
| Intake | $10/month per number |
| Outreach | Included |
| Concierge | Included |
| Lead Gen | Included |
Maintaining reputation
Once registered, the reputation of your numbers is something you have to protect. Call during reasonable hours, honor opt-outs immediately, keep the message relevant, and identify yourself clearly. Spam reports and block rates show up in your dashboard so you can react before reputation deteriorates.Troubleshooting
Name not showing on some calls
Name not showing on some calls
Older phones and a few smaller carriers don’t display Branded Calling. Major carriers on current devices will.
Still showing as spam
Still showing as spam
Reputation takes time to build. Reduce call volume temporarily and focus on quality calls.
Registration rejected
Registration rejected
Usually a mismatch in business info. Verify the EIN and legal name match official records exactly.
Voicemail
If you enable voicemail fallback for outbound:- Inbound calls always reach AI directly (no voicemail).
- If the AI can’t complete an outbound call, it can leave a voicemail per your script.
Testing your number
After setup, test it:FAQ
Can I use my personal cell phone number?
Can I use my personal cell phone number?
We don’t recommend it. Get a dedicated business number to keep work and personal separate. Numbers start at $3/month.
What if I want AI to answer sometimes and me to answer other times?
What if I want AI to answer sometimes and me to answer other times?
Use conditional forwarding. Forward to AI after X rings, during certain hours, or when you’re busy. You control when AI picks up.
Can I transfer calls from AI to myself?
Can I transfer calls from AI to myself?
Yes. AI can transfer calls to you or any team member. Set up transfer rules for emergencies, VIP customers, or complex requests.
Do I need a different number for each automation?
Do I need a different number for each automation?
No. One number can handle all your automations (receptionist, reminders, callbacks). The AI knows which context to use based on who’s calling and why.
Get Your Number
Set up your phone number in 60 seconds.