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RevDesk runs your follow-up on the app your customers actually answer. Voice, iMessage, WhatsApp, SMS, and email are first-class channels; Telegram, Instagram, Slack, and Discord extend the same agent to community and team surfaces. Whatever the channel, everything writes to one contact record — the agent never loses the thread.

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Why channel choice matters

iMessage sees 3–4× higher engagement than SMS (industry benchmark, open + reply rates). A reminder that gets ignored as a green bubble gets answered as a blue one. RevDesk picks the best available channel for each contact and falls back automatically — iMessage where it’s available, WhatsApp or SMS where it isn’t.

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Channel capabilities

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One thread, every channel

  • Same memory. A voice call, an iMessage reply, and an email open all land on the same contact timeline. The agent carries full context across channels.
  • Smart channel selection. Business-initiated sends ride the highest-engagement channel available for that contact, with automatic fallback.
  • Team handoff. When intent spikes, the conversation escalates to your team — in the inbox, or in Slack/Discord.

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Compliance, synced

Consent, quiet hours, and opt-outs are enforced per contact, across channels:
  • A STOP on any channel suppresses every channel.
  • Broadcasts respect TCPA calling windows and per-state rulebooks.
  • WhatsApp and iMessage business messaging follow each platform’s template and policy rules — RevDesk handles submission and approval.

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Set up your channels

iMessage

Blue-bubble follow-up with booking cards and read receipts.

WhatsApp

WhatsApp Business templates and two-way replies.

SMS

Registered 10DLC texting with compliance keywords.

Email

Confirmations, recaps, and email-to-call triggers.

Telegram

Customer conversations on Telegram.

Instagram

Answer DMs and story replies automatically.

Slack

Escalations and daily digests where your team lives.

Discord

Community questions and team alerts.