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Every inbound call, outbound call, SMS thread, and voicemail lands in the same inbox. Each conversation carries a recording, a full transcript, an AI summary, and a structured outcome. Unknown callers are identified before the conversation lands in the inbox. The first row shows the caller’s name, company, and role rather than an opaque phone number, populated by the enrichment layer in real time. Typical hit rate on US business callers is around 85%.

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What you see

  • All inbound calls. Every conversation the AI handled.
  • Outbound calls. Calls placed on your behalf, including campaigns and Speed-to-Lead.
  • SMS threads. Two-way text conversations.
  • Voicemails. Messages left when AI was not able to complete a call.

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Conversation threads

Each contact has a complete history. 
John Smith - (555) 123-4567
├── Jan 15, 2:30 PM - Inbound call (3:45)
│   └── Booked appointment for Jan 20
├── Jan 14, 10:00 AM - SMS sent
│   └── Appointment reminder
└── Jan 10, 9:15 AM - Inbound call (2:12)
    └── Initial inquiry about services
Click any conversation to open the transcript, recording, and AI summary.

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Filtering

FilterWhat it shows
AllEverything
CallsPhone calls only
MessagesSMS only
UnreadNot yet reviewed
FlaggedMarked for follow-up
Date rangeA specific window

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Taking action

From any conversation:
  • Listen to the recording. Hear the call as it happened.
  • Read the transcript. Text version with speaker labels and timestamps.
  • Add notes. Internal notes for your team.
  • Flag for follow-up. Mark for attention.
  • Assign to a teammate. Route to the right person.

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Real-time updates

The inbox is live. New conversations appear without a refresh, and active calls stream a live transcript as they happen. Push notifications route to your phone for events you mark important.

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Transcripts and recordings

Every call generates the following automatically:
  • Full audio recording. The complete conversation, encrypted at rest.
  • Transcript. Text with speaker labels and timestamps.
  • AI summary. A one-paragraph summary of what happened and what was decided.
  • Outcome. Structured: booked, transferred, voicemail, escalated, and so on.

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What a transcript looks like

[0:00] AI: Good morning, thanks for calling Smith HVAC.
           How can I help you today?

[0:05] Caller: Hi, my AC stopped working. It's really hot.

[0:09] AI: Sorry to hear that. Let me get a tech out to you.
           We have tomorrow morning or Thursday afternoon.
           Which works?

[0:18] Caller: Tomorrow morning.

[0:21] AI: Booked. Address for the service call?
Click any timestamp in the dashboard to jump to that part of the recording.

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Searching across calls

Search runs across every transcript in your inbox.
Search forExamples
Keywords”emergency”, “pricing”, “complaint”
Caller name”John Smith”
Phone number”555-123-4567”
Date rangeLast 7 days, this month
OutcomeBooked, transferred, voicemail

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Recording controls

  • Playback speed. 0.5×, 1×, 1.5×, 2×.
  • Skip silence. Jump past pauses.
  • Download. Save the audio file.
  • Share. Send a link to a teammate.

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Accuracy

Transcription is high-accuracy but not perfect. Proper nouns (names, businesses) and industry-specific terms occasionally need review. Heavy accents can be misheard. You can edit a transcript if it matters for your records.

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Privacy and retention

Recordings are encrypted at rest. Retention is configurable (30 days, 90 days, 1 year, unlimited). You can delete a specific recording on request, and export your data at any time.
Recording laws vary by state and country. RevDesk can announce “this call may be recorded for quality purposes” at the start of every call. Configure in Settings → Compliance.

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Best practices

Skim new conversations once a day. Watch for questions the AI couldn’t answer and add the answers to your knowledge base.
Build a simple flagging system. Red for urgent follow-up, yellow for review.
Internal notes you write today save your future self time when the same contact calls back.

Open your inbox

See every conversation

Improve your AI

Use what you hear to teach the AI