Skip to main content

​
Apple Calendar

The agent books on your Apple Calendar over iCloud. Confirmed appointments appear on every device signed into the Apple ID within seconds, including iPhone, iPad, Mac, and Apple Watch. Two-way sync keeps the rep, the agent, and the recipient on the same schedule.

​
What changes

  • Real-time availability. The agent reads free or busy on iCloud Calendar before it offers a time.
  • Bookings written directly. Events land with caller name, conversation summary, business address or “Phone call,” and a link to the transcript.
  • Cross-device sync. Bookings appear on iPhone, iPad, and Mac the moment the call ends.
  • Multiple calendars. Different appointment types can land on different iCloud calendars.

​
Setup

Apple requires an app-specific password to connect iCloud Calendar to RevDesk. The full flow takes about three minutes.
1

Open the integrations panel

Inside the app: Settings → Integrations → Calendar.
2

Select Apple Calendar

Click “Connect Apple Calendar.”
3

Generate an app-specific password on Apple

Visit appleid.apple.com, sign in, go to Sign-In and Security, click App-Specific Passwords, generate one named “RevDesk,” and copy it.
4

Authorize access in RevDesk

Paste the app-specific password and your iCloud email into the RevDesk connection prompt.
5

Choose the calendar

Pick the iCloud calendar bookings should land on.
Two-factor authentication on your Apple ID is required to generate app-specific passwords. Almost every account already has it; if not, enable it first.

​
What gets created on a booking

  • Title. “Appointment with [Customer Name]” or your configured template.
  • Description. Service requested, AI-written conversation summary, link to the transcript.
  • Location. Business address or “Phone call” depending on appointment type.
  • Link. The full call recording and transcript in RevDesk.

​
Requirements

  • iCloud account with Calendar enabled.
  • Two-factor authentication enabled on the Apple ID.
  • App-specific password (generated during setup).
  • No additional cost.

​
Troubleshooting

Confirm you’re using an app-specific password, not your regular Apple ID password. The two are different.
Confirm iCloud Calendar is enabled in your Apple ID settings.
Confirm the calendar is iCloud-backed, not stored locally on a single device. Local calendars don’t sync.

Connect Apple Calendar

Three-minute setup. The next booked call lands on iCloud Calendar.