Why this matters
The single most important sentence in any booking conversation is:I have availability tomorrow at 2pm or Thursday at 10am. Which works for you?That sentence, said live on the call against your real calendar, is the difference between a lead that converts immediately and a lead that goes quiet before you can follow up.
Supported calendars
Google Calendar
Personal and Workspace accounts
Microsoft Outlook
Outlook.com and Microsoft 365
Apple Calendar
iCloud Calendar
How it works
1. Connect your calendar in one click
OAuth, 30 seconds. We request only what’s needed:- Read your free/busy windows
- Write new appointments
2. Set your availability
Tell RevDesk when you’re available for appointments:Business hours
Monday-Friday, 9am-5pm
Custom schedule
Different hours on different days
Buffer time
15 minutes between appointments
Appointment types
30-min consultations, 2-hour services
3. AI books in real-time
When someone wants to book:- AI checks your calendar for the next available slots
- Offers options to the caller
- Creates the appointment with all details
- Sends confirmation to both you and the customer
What gets created
When AI books an appointment, the calendar event includes:- Customer name and phone
- Service requested
- Any notes from the conversation
- Link to the full transcript
Availability settings
Booking windows
Control how far out people can book:| Setting | Example |
|---|---|
| Minimum notice | At least 2 hours from now |
| Maximum advance | Up to 30 days out |
| Booking window | Only show next 2 weeks |
Buffer time
Prevent back-to-back appointments:- Before appointments: 15 minutes to prepare
- After appointments: 15 minutes to wrap up
- Between appointments: 30 minutes minimum gap
Blocked times
Mark times as unavailable:- Lunch breaks
- Personal appointments
- Team meetings
- Holidays
Multiple calendars
If you have multiple team members or service types:Option 1: Shared calendar
One calendar that AI books into. Team figures out who takes it.Option 2: Round-robin
AI distributes bookings across team members’ calendars.Option 3: Service-based
Different services book to different calendars:- “AC Repair” → Technician calendar
- “Consultation” → Sales calendar
Handling conflicts
What if someone books while you’re updating your calendar? RevDesk checks availability at the moment of booking. If a conflict occurs:- AI apologizes for the conflict
- Offers the next available slots
- Rebooks on the call
Calendar sync frequency
Your calendar syncs in real-time:- New events appear within seconds
- Cancellations free up slots immediately
- Changes reflect instantly
Setting up calendar sync
- Google Calendar
- Outlook
- Apple Calendar
Troubleshooting
AI is offering times that should be blocked
AI is offering times that should be blocked
- Check that the blocking event is on the calendar you connected to RevDesk.
- Confirm that calendar is selected as the booking calendar.
- Check for time-zone mismatches between RevDesk and the calendar.
Calendar won't connect
Calendar won't connect
- Make sure you’re logged into the correct account.
- Check that third-party access isn’t blocked (common with work accounts).
- For Google Workspace or Microsoft 365 accounts, your IT admin may need to allow the integration.
Bookings aren't appearing in my calendar
Bookings aren't appearing in my calendar
- Check that you selected the correct calendar during setup.
- Verify the calendar has write permissions.
- Look for the booking in the RevDesk dashboard to confirm it was created.
Times are off by a few hours
Times are off by a few hours
Time-zone mismatch. Confirm that your RevDesk account, your calendar, and your business hours all agree on the same time zone.
FAQ
Can AI see my personal appointments?
Can AI see my personal appointments?
No. We only check if times are busy or free. We never read the titles, descriptions, or attendees of your existing events.
What if I need to cancel an AI-booked appointment?
What if I need to cancel an AI-booked appointment?
Delete or cancel the event in your calendar like normal. The customer won’t be automatically notified. You’ll need to contact them or set up a cancellation automation.
Can I have different availability for different services?
Can I have different availability for different services?
Yes. You can create different booking types with different availability rules.
What if I manually book something while AI is on a call?
What if I manually book something while AI is on a call?
The AI checks availability at the moment of booking. If you book a slot while it’s talking to someone, the AI sees the conflict and offers the next available slot.
How do I disconnect my calendar?
How do I disconnect my calendar?
Settings → Integrations → Calendar → Disconnect. The AI stops booking new appointments until you reconnect.
Does it work with scheduling tools like Calendly?
Does it work with scheduling tools like Calendly?
RevDesk has its own booking system that connects directly to your calendar. You don’t need Calendly or similar tools, but they can coexist if you want to keep them.
Connect Your Calendar
Calendar sync in under a minute.