Testing Your AI

Before sending real customer calls to your AI, test it thoroughly. This guide walks you through how to verify everything works correctly.

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Quick test

The fastest way to test:

1. Call your RevDesk number from your personal phone
2. Have a conversation as if you were a customer
3. Review the transcript in your dashboard

That’s it. You can test anytime by simply calling.

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What to test

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Basic functionality

• AI answers the phone
• AI introduces itself correctly
• AI knows your business name
• AI knows your business hours
• AI can book an appointment
• You receive notifications
• Transcript appears in dashboard

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Common scenarios

Test these real-world situations:

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Test scripts

Use these scripts to verify specific behaviors:

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Script 1: Basic booking

You: “Hi, I’d like to schedule a service appointment.” Check: Does AI ask what service? Offer available times? Book correctly?

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Script 2: Pricing question

You: “How much does [your service] cost?” Check: Does AI give the correct price range from your knowledge base?

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Script 3: Unavailable time

You: “I need an appointment tomorrow at 3am.” Check: Does AI explain you’re not available then and offer alternatives?

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Script 4: Unknown question

You: “Do you offer a service you’ve never mentioned?” Check: Does AI acknowledge it doesn’t know and offer to take a message?

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Script 5: Upset customer

You (frustrated tone): “I’ve been waiting for hours and no one showed up!” Check: Does AI apologize, show empathy, and try to help resolve?

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Script 6: Transfer request

You: “I need to speak to a manager right now.” Check: Does AI transfer or take a message according to your settings?

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Reviewing transcripts

After each test call, review the transcript:

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Where to find transcripts

1. Go to your Dashboard
2. Click on “Calls” or “Activity”
3. Find your test call
4. Click to view full transcript

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What to look for

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Listening to recordings

Beyond transcripts, listen to the actual audio:

1. Find the call in your dashboard
2. Click the play button on the recording
3. Listen for:
   • Natural-sounding voice
   • Appropriate pacing
   • Correct pronunciation
   • No awkward pauses

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Testing different conditions

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Time-based testing

Test how AI behaves at different times:

• During business hours: Should offer same-day appointments
• After hours: Should acknowledge you’re closed, offer next day
• Holidays: Should handle according to your holiday settings

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Calendar testing

Verify calendar integration:

1. Add a busy time to your calendar
2. Call and request that exact time
3. Verify AI doesn’t offer it

Then:

1. Book an appointment via AI
2. Check your calendar. does it appear?
3. Verify details. customer name, service, notes

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Language testing

If you have multilingual mode enabled:

1. Call and speak in another language
2. Verify AI detects and responds in that language
3. Check transcript. should show the conversation in that language

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Common issues and fixes

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Pre-launch checklist

Before sending real customers to your AI:

• Made at least 5 test calls
• Tested booking flow end-to-end
• Tested common questions
• Tested edge cases (unknown questions, upset caller)
• Reviewed transcripts for accuracy
• Listened to at least 2 recordings
• Verified calendar sync works
• Verified notifications work
• Had someone else test (fresh perspective)

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Ongoing testing

Testing isn’t just for launch. Regularly:

1. Review transcripts of real calls
2. Identify patterns. what questions come up often?
3. Fill knowledge gaps. add answers for new questions
4. Make test calls after changes to verify they work

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Getting help

If something isn’t working as expected:

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