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Bookings land on the right Google Calendar before the prospect ends the call. No double-bookings, no copy-pasted times, no email back-and-forth between the agent and the rep. The integration sees real availability, books into the right calendar (yours or a teammate’s), and refreshes when the prospect reschedules. Works with personal Gmail and Workspace accounts.

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What changes

  • The agent sees free or busy in real time. It books into windows that are actually open, including all-day blocks and unconfirmed holds.
  • Events appear instantly. Confirmed bookings show up on the calendar with caller name, conversation summary, dial-in details, and a link to the transcript.
  • Two-way sync. Reschedules and cancellations on Google update the RevDesk record, so the rep and the agent share the same view.
  • Multiple calendars supported. Personal plus work, team calendars for round-robin, service-specific calendars for different appointment types.

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Setup

1

Open the integrations panel

Inside the app: Settings → Integrations → Calendar.
2

Connect Google Calendar

Click “Connect Google Calendar” and sign in to your Google account.
3

Grant permissions

Approve the requested scopes. RevDesk reads free/busy and creates events. It does not read existing event contents.
4

Choose the calendar

Pick the calendar bookings should land on. You can change this later, or run multiple calendars for different appointment types.
5

Set availability

Configure booking hours, buffer time, and any blocked windows. The agent will respect them on every booking.

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Permissions

The agent never reads the content of your existing events. Only whether the time is blocked.

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What gets created on a booking

  • Title. “Appointment with [Customer Name]” or your configured template.
  • Description. Service requested, AI-written conversation summary, link to the transcript in RevDesk.
  • Location. Your business address or “Phone call” depending on appointment type.
  • Attendees. Customer’s email when provided, plus the assigned rep.
  • Conferencing. Google Meet link added automatically when configured.

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Multiple calendars

You can connect more than one calendar for different jobs.
  • Personal plus work. The agent checks both for conflicts before offering a time.
  • Team calendars. Round-robin booking distributes meetings across the team.
  • Service-specific. Different appointment types land on different calendars (e.g., onboarding vs. support).

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Troubleshooting

Disconnect and reconnect from Settings → Integrations → Google Calendar. The OAuth token sometimes expires after a Google security change.
Check that your Google Calendar timezone matches the RevDesk profile timezone. Google Calendar → Settings → Time zone.
Only calendars you own or have write access to appear. Check Google Calendar sharing settings if a shared calendar is missing.

Connect Google Calendar

Two-minute setup. The next booked call lands on your calendar.