Skip to main content
For customers who live on Telegram, the agent meets them there. Conversations run two-way with media and one-tap buttons, and everything writes to the same RevDesk contact record as your voice, iMessage, and SMS threads.

​
What you can do

  • Two-way conversations. Questions answered, appointments booked, reschedules handled in-thread.
  • Rich replies. Media, links, and button prompts.
  • One thread. Telegram messages land on the same contact timeline as every other channel.

​
Setup

1

Open the integrations panel

Inside the app: Settings → Integrations → Messaging.
2

Connect Telegram

Link your business’s Telegram presence and confirm ownership.
3

Route conversations

Choose which agent handles Telegram threads and when to escalate to your team.

Connect Telegram

See the full channel picture in Messaging channels.