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iMessage is available as a limited Photon-powered pilot for the RevDesk workspace. It supports manual, two-way text conversations in the Inbox. Replies attach to the corresponding RevDesk contact and conversation.

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What changes

  • Photon-owned sender. The pilot uses the iMessage address assigned by Photon; it is separate from your RevDesk/Telnyx SMS number.
  • Manual text conversations. Team members can send and receive plain-text iMessages from the Inbox.
  • One shared timeline. Inbound and outbound iMessages appear on the associated contact.
  • Consent-aware sending. Opt-outs update the contact’s applicable channel permissions and block later actions that are no longer allowed.

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Setup

1

Ask RevDesk to enable the pilot

Photon setup is managed by a RevDesk platform administrator during the pilot.
2

Assign the Photon project and sender

The administrator binds one Photon project and one active Photon-owned iMessage sender to the workspace.
3

Verify a two-way test

Send a manual Inbox message, reply from the recipient, and confirm both messages appear on the same contact.

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Standard flows

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Two-way replies

Customer replies open a conversation with the configured owner when one is assigned. STOP suppresses phone messaging and iMessage; START records iMessage consent. Attachments, tapbacks, typing indicators, read receipts, and automated replies are outside the pilot.

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Troubleshooting

This is intentional. RevDesk does not silently change the sender identity, compliance rules, or channel. Send an SMS separately only after reviewing consent and choosing an SMS sender.
The workspace does not have exactly one healthy Photon sender. Ask a platform administrator to inspect the connection and webhook status.
Check the contact’s timeline for an opt-out event. A STOP on any channel suppresses iMessage too.

Photon pilot

Contact RevDesk to enable the workspace-managed pilot.