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iMessage sees 3–4× higher engagement than SMS (industry benchmark). The same reminder that dies as a green bubble gets read — and answered — as a blue one. RevDesk sends confirmations, reminders, and follow-ups over iMessage where it’s available, and falls back to WhatsApp or SMS automatically where it isn’t. Replies route into the same RevDesk contact record as every other channel.

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What changes

  • Blue-bubble trust. Messages arrive in the customer’s native thread with your business name — not a shortcode.
  • Rich, native content. Booking cards, rich links, and images render the way Apple designed them.
  • Read receipts and typing indicators. You see when a customer has read the reminder; customers see the agent composing.
  • Tapbacks count. A 👍 on a confirmation registers as a confirm — no reply required.
  • Suppression synced. An opt-out on iMessage suppresses every channel, and vice versa.

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Setup

1

Open the integrations panel

Inside the app: Settings → Integrations → Messaging.
2

Enable iMessage

Register your business for iMessage delivery. Your existing RevDesk number stays the sender identity.
3

Verify your brand

Business name and logo are verified before messages carry your identity.
4

Pick your fallback

Choose the fallback order for contacts without iMessage — WhatsApp first or straight to SMS.

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Standard flows

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Two-way replies

Customer replies open a live conversation with the agent — questions answered, reschedules handled, and escalation to your team when intent spikes. The full thread, across every channel, stays on one contact timeline.

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Troubleshooting

The contact’s number isn’t registered with iMessage, or they’ve disabled it. The fallback chain handled delivery — no action needed.
Brand verification is still in review. Messages send from your number in the meantime.
Check the contact’s timeline for an opt-out event — a STOP on any channel suppresses iMessage too.

Enable iMessage

Five-minute setup. For international reach, pair it with WhatsApp.