What you can do
- Instant DM replies. Every DM answered, 24/7, from your knowledge base.
- Story-reply capture. Responses to stories become conversations, not missed pings.
- Book from the DM. The agent offers times and books directly in-thread.
Setup
1
Open the integrations panel
Inside the app: Settings → Integrations → Messaging.
2
Connect your Instagram business account
Sign in with the account linked to your Facebook Business profile.
3
Set the agent's scope
Choose which message types the agent handles and when it hands off to your team.
Connect Instagram
See the full channel picture in Messaging channels.