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Discord is where communities ask questions at 2 AM. The agent answers them, captures interested leads into RevDesk, and alerts your team when a conversation needs a human.

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What you can do

  • Answer community questions. The agent responds from your knowledge base, in-channel or in DMs.
  • Capture leads. Interested members become RevDesk contacts with the conversation attached.
  • Team alerts. High-intent threads ping your team channel for a human takeover.

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Setup

1

Open the integrations panel

Inside the app: Settings → Integrations → Messaging.
2

Add RevDesk to your server

Authorize the RevDesk app for the channels you want covered.
3

Scope the agent

Pick which channels it answers in, and where escalations go.

Connect Discord

See the full channel picture in Messaging channels.