Google Meet
When the agent books a meeting, a Google Meet link generates and lands in the calendar invite. The customer joins from the invite with one click. The rep doesn’t have to create the link. The agent doesn’t have to read it out loud. The Google Meet integration runs on top of the Google Calendar connection, so Google Calendar must be connected first.What changes
- Meet link on every booking. Generated automatically inside the calendar event.
- One-click join. From the invite, the device, or Google Calendar directly.
- Workspace features pass through. Recording, breakout rooms, and live captions follow your Workspace tier.
- Per-type control. Apply Meet links to specific appointment types (e.g., consultations) and leave others as phone-only.
Setup
Confirm Google Calendar is connected
See Google Calendar. Meet runs on top of the calendar connection.
What the customer sees
The calendar invite includes the Meet link prominently, plus the dial-in fallback. Most customers join from the calendar invite directly. The agent doesn’t need to read the URL out loud during the call.Google Workspace features
| Feature | Available on |
|---|---|
| Domain-branded Meet URLs | Workspace |
| Recording | Business Standard and higher |
| Breakout rooms | Business Plus and higher |
| Extended meeting times | Paid Workspace tiers |
Per-type configuration
Not every appointment needs video. Configure where Meet links go:- All appointments. Every booking includes a link.
- Specific types. Only consultations, only enterprise demos, only your call.
- On request. The agent asks the customer if they prefer video before booking.
Troubleshooting
Meet link missing from the invite
Meet link missing from the invite
Confirm Google Calendar is connected and Meet is enabled for this appointment type.
Can't enable Google Meet
Can't enable Google Meet
Google Calendar must be connected first. Settings → Integrations → Calendar.
Enable Google Meet
Two-minute setup once Google Calendar is connected.