> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telegram

> Run two-way customer conversations on Telegram with the same agent, memory, and compliance rules as every other channel.

For customers who live on Telegram, the agent meets them there. Conversations run two-way with media and one-tap buttons, and everything writes to the same RevDesk contact record as your voice, iMessage, and SMS threads.

## What you can do

* **Two-way conversations.** Questions answered, appointments booked, reschedules handled in-thread.
* **Rich replies.** Media, links, and button prompts.
* **One thread.** Telegram messages land on the same contact timeline as every other channel.

## Setup

<Steps>
  <Step title="Open the integrations panel">
    Inside the app: **Settings → Integrations → Messaging**.
  </Step>

  <Step title="Connect Telegram">
    Link your business's Telegram presence and confirm ownership.
  </Step>

  <Step title="Route conversations">
    Choose which agent handles Telegram threads and when to escalate to your team.
  </Step>
</Steps>

<Card title="Connect Telegram" icon="paper-plane" href="https://www.revdesk.com/settings/integrations">
  See the full channel picture in [Messaging channels](/getting-started/features/messaging).
</Card>