> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Configure your sending domain, verify DNS, and create reusable templates so your campaigns and follow-ups land in the inbox.

Email isn't a third-party CRM. It's built into RevDesk. This page covers how to set up your sending domain, verify DNS records, and manage templates for campaigns and follow-ups.

***

## What it does

* **Custom sending domain.** Send from `you@yourbusiness.com` instead of a generic RevDesk address. Better deliverability, on-brand.
* **DNS verification.** Guided SPF, DKIM, and DMARC setup with copy-paste records.
* **Template library.** Save and reuse subject lines, body copy, and signature blocks across campaigns.
* **Per-campaign overrides.** Every campaign can customize the sender name, reply-to address, and template.

***

## Setup

<Steps>
  <Step title="Open email settings">
    Go to **Settings → Integrations → Email**.
  </Step>

  <Step title="Add your sending domain">
    Click **Add domain** and enter the domain you want to send from (e.g. `yourbusiness.com`). RevDesk generates the SPF, DKIM, and DMARC records you need.
  </Step>

  <Step title="Add DNS records">
    Log in to your DNS provider (Cloudflare, GoDaddy, Namecheap, etc.) and add the three records exactly as shown. Click **Verify** in RevDesk once they're live. Propagation usually takes 5 to 30 minutes.
  </Step>

  <Step title="Create templates">
    Build templates for your most common use cases: campaign sends, missed-call follow-ups, booking confirmations, review requests.
  </Step>
</Steps>

***

## DNS records

You'll add three TXT records to your DNS:

| Record    | Purpose                                                          |
| --------- | ---------------------------------------------------------------- |
| **SPF**   | Authorizes RevDesk to send mail on behalf of your domain         |
| **DKIM**  | Cryptographically signs your outbound mail to prove authenticity |
| **DMARC** | Tells receiving servers what to do with mail that fails SPF/DKIM |

All three are required for production sending. RevDesk won't let you send from an unverified domain.

***

## Templates

Templates support variables: `{{firstName}}`, `{{businessName}}`, `{{bookingLink}}`, and any custom field you've defined on a campaign contact.

Common templates worth setting up:

* **Cold outreach.** Opening email in an email × voice campaign.
* **Missed call follow-up.** Sent automatically when an inbound caller hangs up before booking.
* **Booking confirmation.** Sent right after the AI books a meeting.
* **Review request.** Sent N days after a completed service.

***

## Per-campaign overrides

Inside any campaign, the **Sender** section lets you override:

* Sender display name (`Jane @ Acme HVAC`)
* Reply-to email (route replies to a real human)
* Template (or write fresh copy for this campaign)

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Domain verification stuck on pending">
    DNS changes can take up to a few hours depending on your provider. Use `dig TXT yourbusiness.com` to confirm the record is live before clicking Verify again.
  </Accordion>

  <Accordion title="Emails landing in spam">
    Most often a DMARC/DKIM misconfiguration. Make sure all three records are verified, then warm the domain by sending small batches for the first week.
  </Accordion>

  <Accordion title="Replies not coming back to me">
    Set the **Reply-to** address on the campaign or in your default sender settings. Without it, replies route to a no-reply RevDesk address.
  </Accordion>
</AccordionGroup>

***

<Card title="Configure Email" icon="envelope" href="https://www.revdesk.com/settings/integrations">
  Set up your sending domain and templates
</Card>