> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage and billing

> How included voice minutes, channel usage, and the RevDesk usage balance work.

# Usage and billing

RevDesk keeps channel usage understandable by measuring each channel in its natural unit, then applying the rate in your plan or quote to one dollar-denominated usage balance.

## What your plan includes

Your plan or quote identifies the enabled products, locations, channels, capacity, and any included AI voice minutes. Included voice minutes are used before paid voice usage draws from the usage balance.

## How usage is measured

| Activity                    | Native unit                                                       |
| --------------------------- | ----------------------------------------------------------------- |
| AI voice                    | Connected minute                                                  |
| SMS and supported messaging | Message segment or channel event defined in your quote            |
| Email                       | Sent email                                                        |
| Managed outreach            | Approved audience, capacity, or outcome defined in the engagement |
| Deal Operations             | Completed-deal definition written into the quote, when applicable |

RevDesk does not combine unlike channel activity into an abstract message-credit score. The dashboard should show the native activity, the applicable rate, and the dollar amount deducted from the usage balance.

<Note>
  Channel availability, carrier costs, registration requirements, and billing units can vary by deployment.
  Your signed quote is the source of truth for enabled channels and rates.
</Note>

## Staying in control

* Review usage by channel, workflow, location, and period.
* Add funds to the usage balance before planned high-volume work.
* Confirm the rate card and any included units before launch.
* Set audience, schedule, capacity, and stopping rules for outbound work.
* Contact RevDesk before changing a workflow in a way that materially changes volume.

<Card title="Current pricing and offers" icon="receipt" href="https://www.revdesk.com/pricing">
  See how RevDesk scopes plans, locations, usage, transactions, and managed work.
</Card>